A concierge is a service that is offered by an individual or a company whose main work is to help you with your daily work/activities.
The range of these daily tasks or activities could be lifestyle management and running of the daily household tasks. It also includes planning your holidays, transportation, and other forms of assistance that you might be needing.
In time past, concierge service was mainly for house duties. They mainly kept candles and the lighting of the house of wealthy people living in a castle.
They often kept the keys of each room with them and performed some cleaning and maintenance of the building. But as time went on, the scope of their services evolved.
At a point in time, their services became very popular and needed in hotels.
That was when VIP concierge services started coming up. They were all over the hotel to help customers just arriving with their luggage.
In fact, they even helped and did work such as a touring guide for first-time visitors.
The scope of their services is now extended beyond just helping and handling all the services above.
There are companies and individuals that offer a full concierge service, it is now an industry on its own. Individuals and companies that offer concierge services now require a high level of skill and must possess some skillset in order to add value to their clientele.
The clients want to be sure that the delegated tasks are completed correctly. The client can focus their time on other important activity without having to worry about the delegated work.